Only if you think it's even anywhere close to normal for Hell to have a brochure. [...] Not that this is Hell--I mean, I didn't mean to say that you're dead. You're not dead, despite the dinky wings. [Then with mounting horror and a snowballing social kamikaze mission, Buffy remembers the issue that had surrounded Zack. What Shiki deals with daily. What she has felt, before.] Unless...you haven't died, right? It's not like you totally just bought the farm right before showing up here? [That is a very visible wince.]